Welcome to BoltLayer!
Company

Information for parents

Your child wants to rent a game server, a TeamSpeak server or web hosting at BoltLayer? Here is what you should know as a mother, father or legal guardian.

For parents

The key points

With us there is no subscription and there are no hidden costs. Only what was paid in as credit beforehand can be spent.

From age 14

Young people aged 14 and over can order. We may ask for your consent.

Credit only

Orders are paid with credit topped up beforehand. The account cannot go into the red.

No subscription

Every product runs as long as booked and then ends by itself if it is not renewed.

Direct contact

Do you have questions or want to clarify something? Write to us, we reply personally.

Minimum age and consent

According to our terms, customers who are minors should be at least 14 years old to order and pay for products. The statutory pocket money rule applies (Section 110 of the German Civil Code): young people can validly conclude contracts if they pay with money given to them for that purpose or for their free use.

  • For customers who are minors we may ask for the consent of their legal guardians
  • This can include valid proof of identity
  • If in doubt, talk about the product and the costs together before the first order

Costs and payment

All products are paid from the credit in the customer account. Credit is topped up beforehand with one of our payment methods. Without credit there is no order and no renewal.

  • The price is fixed before every order, for the chosen term
  • Automatic renewal only happens if it is switched on in the customer area and there is enough credit
  • Every order and renewal comes with an invoice by email
  • According to our terms, credit paid in cannot be paid out, so it is better to top up small amounts

Youth protection and safety

Game servers and TeamSpeak servers are places where people meet and talk to each other. Whoever rents a server is responsible for the content on it and for complying with the law.

  • Talk about who may join the server and who gets admin rights
  • A secure password and two-factor login (2FA) protect the customer account
  • Do not share login details, not even with friends
  • Illegal content is prohibited on our servers

Have you seen something concerning on a server hosted with us? Report it to abuse@bs-hosting.de, we check every report.

Cancellation and customer account

Products have no notice period: if a product is not renewed, it ends automatically at the end of its term, with no further costs. Automatic renewal can be switched off in the customer area at any time.

The customer account can be closed once no products are running and nothing is outstanding. If you as a legal guardian want your child's account closed or need to clarify a payment, write to us at service@boltlayer.com. So that we never hand data to the wrong person, we will ask for proof.

Frequently asked questions from parents

Frequently asked questions from parents

Write to us at service@boltlayer.com with the name or email address of the customer account. We look at every case individually and get back to you.

No. Orders and renewals only use existing credit. If a product expires and there is no credit, it ends without any further costs.

The customer area lists all products with their term, all invoices and all top-ups. Invoices are also sent to the email address of the account.

BS Hosting UG (haftungsbeschränkt), Forsthauswinkel 6, 45891 Gelsenkirchen. Email: service@boltlayer.com, Phone: +49 (0) 209 - 513 070 50.

Any more questions?

We are happy to explain how our products work and what they cost.

Get in touch